Community Participation

Oman Medical Specialty Board pays great attention to active participation and building bridges of communication with beneficiaries of the services provided by the OMSB, with the aim of:

 

1. Creating general awareness about the role of the OMSB and its competencies and raising awareness of achievements, activities and events.

2. Enhancing effective communication with the internal and external public and involving the community segments benefiting from the services provided by the OMSB, in order to develop procedures, services and digital solutions according to interactive communication channels.

3. Improving the mental image of the internal and external public.

4. Controlling the flow of information about everything related to the OMSB's competencies.



Accordingly, many options are available to activate the principle of electronic participation through easy communication channels to receive and receive the opinions of beneficiaries of the Oman Medical Specialty Board through the following channels:

 

Satisfaction Measurement and Beneficiary Opinion Survey

 

To know the quality of services provided to beneficiaries of Oman Medical Specialty Board, and to take suggestions and opinions into consideration in order to improve and develop the services provided, OMSB surveys the beneficiary's opinion of these services through the unified questionnaire from the Ministry of Labor, through which the beneficiary's satisfaction with the service provided to him is known and his participation in developing procedures and services for digital solutions is confirmed. The opinion of beneficiaries is also surveyed through the electronic services in OMSB.

 

Questionnaire to measure beneficiary satisfaction with electronic services

Activating the evaluation of the beneficiary’s experience with the Council’s electronic systems in order to obtain the OMSB’s various electronic services from the organizational divisions.

 

OMSB website

 

Oman Medical Specialty Board is committed to providing everything the user needs on its website, according to the expectations and requirements of the beneficiary and visitor to the site, and believes that the opinions provided are an opportunity to develop and improve the services provided by OMSB, as all communication channels are available for all organizational divisions on OMSB's website, which allows the visitor or beneficiary of the service to easily communicate and express an opinion on the services provided to him.

 

● Link to evaluate the electronic service via OMSB's electronic portal

 

OMSB Social Media Platforms

 

OMSB’s Communication and Media Section handles opinions and evaluations received through OMSB’s social media platforms (Facebook, X, Instagram).

 

Mechanism for dealing with opinions and inquiries received via social media platforms

1

Receive inquiries or opinions via social media platforms

 

If the response is available at the Communication and Media Section

In case the response is not available in the Communication and Media Section

2

Inquiries or opinions are responded to directly via social media platforms

Notify the relevant regulatory division regarding the inquiry

3

 

Close the topic

Receive the response from the organizational division and respond to the beneficiary via social media platforms

 

Publications related to e-participation

 

OMSB’s Communication and Media Section designs and publishes publications on various topics and themes within the scope of e-participation through designed publications.